Ikonic helped Relias map the user journey across their platform to help RLMS admin and learners reach appropriate resources on Relias Connect. We considered logged in and anonymous users, and standard registration workflow. We also mapped the information architecture and taxonomy system to find problems with and optimize content access for users.
In the end, ongoing limitations with the Jive platform forced Relias to compromise on some planned resources and how-to guides. Some events and training now redirect users to the main Relias website where it is easier to develop custom pages for this unique content.
Despite these issues, the new Jive instance was relaunched and has boosted activity on the platform to reflect an online support community. RLMS users now engage within the platform more than ever, while support staff can contribute faster and more frequently.